Product Warranty & Website Disclaimer

WyreStorm Limited Standard Warranty - from January 1st 2018

WyreStorm Technologies and its legal entities henceforth referred to as WyreStorm or WyreStorm Technologies warrants that its products are to be free from defects in material and workmanship under normal use for a period of five (5) years from the date of purchase from WyreStorm. This excludes WyreStorm Express models which retain a one (1) year warranty. Products must have been purchased from an authorized WyreStorm dealer or through an authorized distribution partner’s dealer. Upon return of the defective product WyreStorm will, at its sole discretion replace or repair such product that is within the period defined. This is a limited warranty and provides for specific rights. Other rights may be available that varies from local to local. 


This limited warranty is applicable to all WyreStorm products purchased after January 1st 2018 with the exception of WyreStorm Express models which retain a one (1) year warranty as stated within the appropriate documentation. 

Any WyreStorm product(s) excluding Express that was purchased from WyreStorm before January 1st 2018 that are within their original two (2) or three (3) year warranty period on January 1st 2018 will automatically be extended to a warranty period of up to a maximum of five (5) years from date of purchase. 

Products purchased from a non-authorized dealer/distributor, such as online click-to-buy resellers, are not covered by any limited warranty, regardless of date of purchase. 

Limited Warranty Terms and Conditions 

This limited warranty is provided only to an authorized WyreStorm dealer, distribution partner, and is passed on to any said dealer of distribution partner. WyreStorm assumes no responsibility for any costs incurred for labor to diagnose, remove, repair, replace, reinstall and/or configure any product covered by this warranty. 

Terms of this limited warranty shall be null and void and WyreStorm shall have no liability if the defect reported is the result of the product being used within an application or environment other than its intended use, has been subjected to misuse, abuse, accidental damage, or the product has been exposed to adverse environmental conditions. This includes, but is not limited to damage resulting in a defect caused by dropping or mishandling, incorrect line voltages, power surges, improper wiring, improperly rated fuses or circuit breakers, insufficient ventilation or acts of god. Additionally, any product whose serial number has been altered or removed is not covered by this warranty. 

This warranty shall be the sole and exclusive remedy to the customer under WyreStorms accepted liability. WyreStorm shall not be liable for incidental or consequential damages of any kind (property or economic inclusive) arising from the sale or use of this product. Customer assumes these responsibilities and will hold WyreStorm harmless with respect to such loses. WyreStorm also assumes no responsibility for claims made by a third party including authorized partners that results in poor or incorrect functionality of its products. 

This warranty does not imply any liability by WyreStorm for any claims of infringement of any patents, trademarks, copyrights or intellectual property for the following: 

i. Products that are sold and/or used in combination with other third-party products or without WyreStorms authorization. 

ii. Products that have been modified by any third-party other than WyreStorm. 

iii. Use and/or sale of the product other than as specified and authorized within WyreStorm documentation. 

iv. Use and/or sale of any software other than the latest version. 

v. Batteries for remotes and chargeable products are limited to 12 months from date of purchase. 

vi. Clarity and/or physical damage (cracks) to touch screens and other cosmetic lenses is limited to out of box only. 

Except where set forth in this warranty, WyreStorm makes no other warranties (express or implied) nor grants authorization to any other party to offer any warranty including, but not limited to implied warranties of merchantability or fitness for a particular purpose. Duration of any implied warranties that may be imposed by law including implied warranties of merchantability or fitness for a particular purpose is expressly limited to the warranty period. 

Making a Claim 

This limited warranty is provided to the purchasing dealer and as a result, any and all claims must be made through the authorized dealer and/or distribution partner, or dealer purchasing from said distribution partner. Customers need to contact the installing dealer from whom the product was purchased in order to receive a replacement or repair. Said dealer will then follow the proper process for evaluating the claim and handle per other process documentation. 

Website Disclaimer

All images and information included in this document and the WyreStorm website are current and accurate as of date created.  WyreStorm Technologies has used reasonable care in preparing the information and images included herein, but do not warrant that such information is free of error. 

Content can be subject to update as and when deemed necessary and we reserve the right to make changes to product hardware, software, packaging and any accompanying documentation, including images or technical and functional information relating to them without prior written notice.  

Information contained in product resources is for illustrative purposes only, with the user fully responsible for the incorporation of them during installation and configuration. 

WyreStorm Technologies assumes no responsibility for any damage or losses incurred by the user or third parties arising from the use of these features, technology, software, or information, or resulting from errors in or omissions from the information included herein.

Before ordering, installing or configuring any WyreStorm product, we recommend contacting your authorized WyreStorm representative or WyreStorm directly to ensure you have the latest product information.

Please also pay careful and regular attention to additional or updated information published through the WyreStorm website to ensure correct installation and application of products.