30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in WyreStorm’s warehouse for inspection, the refund process will begin.
To return a product on your own volition, you should fulfill the following conditions.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, WyreStorm refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
If the product doesn’t meet customer’s requirements due to made incorrect choice, the customer has the right to replace this product for a similar one with appropriate specifications. In case of product replacement, the customer pays for delivery cost associated with return of a previous model and obtaining a new one.
If price of a new model is higher than the previous order price, the customer should pay the difference. If price of a new model is lower than a previous order price, the seller returns the difference to customer’s account.
The product, which is not a subject to return under 30-Day Money Back Policy:
- Returned in not an original, damaged or worn-out package
- Returned not in an original full kit
- Returned after being disassembled, modified or altered
- Returned after being used with not original components or parts
- Damaged due to improper cabling or installation
- Damaged due to misuse, negligence, abnormal physical, electromagnetic or electrical stress
- Damaged due to lightning strikes or natural disaster